Summer 2010 Survey Says Mount Roberts Tramway Provides Excellent Value
Mount Roberts Tramway visitors rated its overall value “excellent” or “very good” on 94 percent of the comment cards filled out between May and Sept. 2, 2010. A total of 1,224 cards were collected from visitors representing 48 states and more than 15 foreign countries.
Visitors also gave high marks to scenic and cultural attractions of the Mount Roberts Tramway. Almost 90 percent of the respondents rated the trails “excellent” or “very good,” while 98 percent thought the 18-minute HD Blu-Ray cultural film Seeing Daylight was “excellent” or “very good.” The Raven Eagle Gift Shop was rated “excellent” or “very good” by 92 percent of those responding.
The Mount Roberts Tramway staff also got overwhelming approval on the 2010 comment cards. Staff appearance was rated “excellent” or “very good” on 95 percent of the cards, while 92 percent rated the Tramway narration during the 5 ½-minute ride in the enclosed gondola to the mountain top “excellent” or “very good.”
“It’s gratifying to the Mount Roberts Tramway staff that our customers enjoy their experience on the mountain so much and consider their time and money well spent,” said Mount Roberts Tramway General Manager George Reifenstein. “The staff works hard to present the landscape and Alaskan culture in the best light possible, and it’s nice to know our visitors appreciate our efforts and will remember their day here for a long time to come.”